GTA 6 on PS5: status and connection fixes

Live status for the two services a PS5 player depends on, followed by the checks that fix most connection problems. Work through them in order: the early steps are quick and solve the most cases.

1. Rule out an outage first

If the "is it just me?" box above says others are affected, or either card shows Problems or Down, the fault is not on your side. Waiting is the only fix. Changing settings during an outage can leave you with a new problem once the servers recover.

2. Test the connection on the console

Open Settings → Network → Connection Status → Test Internet Connection. The test checks three things in turn:

• whether the PS5 gets an IP address;
• whether it reaches the internet;
• whether it can sign in to PlayStation Network.

It also reports your download and upload speed and your NAT type:

NAT type	What it means for online play
Type 1	Connected directly to the internet. Rare at home; everything works.
Type 2	Behind a router that is set up correctly. This is the normal, good result.
Type 3	Strict. Voice chat, joining friends and matchmaking can fail. Fix it with step 5.

3. Power-cycle properly

Rest mode is not a restart. Hold the PS button, open the power menu and choose Turn Off PS5, then unplug the console for a minute. Unplug the router for 30 seconds at the same time. This clears stale network state on both devices and fixes a surprising number of "can't connect" errors.

4. Prefer a cable, or at least 5 GHz Wi-Fi

Large online games are sensitive to packet loss more than to raw speed. An Ethernet cable removes most drop-outs. On Wi-Fi, use the 5 GHz band and keep the router in line of sight. Pause big downloads or video streams on other devices while you play.

5. Fix a strict NAT (Type 3)

First, enable UPnP in your router's settings; most home routers support it. If NAT stays at Type 3, forward the ports Sony lists for PlayStation Network to your PS5's IP address:

• TCP 80, 443, 3478, 3479 and 3480
• UDP 3478 and 3479

Rockstar has not yet published a port list for GTA 6. For GTA Online (GTA V), Rockstar lists UDP 6672 and UDP 61455–61458. They are a reasonable guide until the GTA 6 list appears. Give the PS5 a fixed IP address in the router first, or the forwarding breaks when the address changes.

6. Try different DNS servers

If pages load slowly or sign-in times out, your provider's DNS may be the problem. Go to Settings → Network → Settings → Set Up Internet Connection, highlight your network, press Options and choose Advanced Settings. Set DNS to Manual and enter a public resolver, such as 1.1.1.1 and 1.0.0.1, or 8.8.8.8 and 8.8.4.4.

7. Sign-in and account problems

Error codes starting with WS- usually point to PlayStation Network or your account. Codes starting with NW- point to your network. Check that the console's date and time are set automatically, sign out of PSN and back in, and check your account from a phone or computer.

Online multiplayer on PlayStation consoles generally requires an active PlayStation Plus subscription. Rockstar has not detailed GTA 6's online requirements yet.

8. Game data and system software

Install any pending system and game updates: servers often reject outdated versions at launch. If the game crashes or will not load after an update, turn the PS5 off, then hold the power button until the second beep to start Safe Mode. Choose Clear Cache and Rebuild Database. This does not delete games or saves.

Still stuck?

If every step above passes and others are not reporting problems, file a report. Then contact PlayStation or Rockstar support with the error code you see.

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