GTA 6 on Xbox Series X|S: status and connection fixes

Live status for Xbox network and Rockstar's services, then the Xbox-specific tools that find and fix most connection faults.

Is it just me? Probably just you. Services look normal and reports are at their usual level. Try the troubleshooting steps for your platform. 0 report(s) in the last 15 min; usual level about 0 per 15 min · updated 3 min ago.

Rockstar Games Services

ROCKSTAR

Rockstar's status page isn't responding right now, so we're checking the site directly. It is loading normally. · checked 3 min ago

0 player reports in the last hour · 0 in the last 24 hours

Last 24 h (UTC) · Online services, Rockstar Games Launcher and Social Club, per Rockstar's own status page. · official status page

Xbox network

XBOX

Xbox's status page isn't responding right now, so we're checking the site directly. It is loading normally. · checked 3 min ago

0 player reports in the last hour · 0 in the last 24 hours

Last 24 h (UTC) · Microsoft's Xbox network status. · official status page

Player problem reports, last 24 hours

0 in the last hour0 in 24 h0 busiest hour

Official status, read from each service's own status page every 5 minutes. "Unknown" means we could not read it just now.

Xbox network Unknown source

Times in UTC. Each column is one hour; the last one is the current hour.

Show every 15 minutes as a table

No reports in the last 24 hours.

Get ready

Your Xbox readiness week: 0 / 5 ready

Install the latest Xbox system updateUse Sleep power mode so updates download overnightFree up space on internal storage or an expansion cardSign in with the account that bought the gameTest your network and check NAT type is Open

Tick a step on any day to light it up. These are general console steps, saved on this device; the launch checklist has the full list.

Xbox tip of the day · Xbox fix step

Clear the alternate MAC address

In Network settings → Advanced settings → Alternate MAC address, choose Clear and restart. A leftover custom MAC address is a common cause of the console not getting a proper connection after a router change.

Read it on this page

One of the fix steps below each day, from this guide: press "Got it" to light up today. Your readiness week above is separate.

1. Check for an outage

If the box above says it is not just you, or a card shows Problems or Down, wait it out. Microsoft's status page also lists which Xbox features are affected, such as sign-in, multiplayer or the store, so you can see whether yours is one of them.

2. Run the two built-in tests

Press the Xbox button, then go to Profile & system → Settings → General → Network settings.

Test network connection checks basic internet access.
Test multiplayer connection checks what online games actually need: your NAT type, latency, packet loss and whether Teredo can connect.

Any warning shown here is the thing to fix first. The console links to Microsoft's explanation for each one.

NAT type	Effect
Open	Can host and join any session. The goal.
Moderate	Can play, but may fail to join people with Moderate or Strict NAT.
Strict	Can only join players with Open NAT; voice chat and matchmaking often fail.

3. Fix Moderate or Strict NAT

Turn on UPnP in the router and restart both devices. If that is not enough, forward the ports Microsoft lists for Xbox network to the console's fixed IP address:

port 88 (UDP)
3074 (UDP and TCP)
53 (UDP and TCP)
80 (TCP)
500 (UDP)
3544 (UDP)
4500 (UDP)

For GTA Online, Rockstar also lists UDP 6672 and 61455–61458; GTA 6's own list has not been published yet. Avoid "double NAT", where a provider modem and your own router both route traffic: put the modem in bridge mode or use only one router.

4. Clear the alternate MAC address

In Network settings → Advanced settings → Alternate MAC address, choose Clear and restart. A leftover custom MAC address is a common cause of the console not getting a proper connection after a router change.

5. Full power cycle and persistent storage

The default "sleep" power mode does not reset networking. Hold the console's power button for 10 seconds until it switches off, unplug it for a minute, and restart. Restart the router at the same time.

If the game behaves oddly after an update, clear Settings → Devices & connections → Blu-ray → Persistent storage. Despite the name, it also holds cached data for installed games.

6. DNS and Wi-Fi

In Advanced settings → DNS settings → Manual, you can try a public resolver such as 1.1.1.1 / 1.0.0.1. A wired connection or the 5 GHz Wi-Fi band reduces the packet loss that the multiplayer test reports.

7. Account, sign-in and membership

If sign-in fails, remove and re-add your profile, and check that the console's time zone and clock are set automatically. Online multiplayer on Xbox consoles generally requires a Game Pass membership that includes online play. Rockstar has not yet detailed GTA 6's online requirements.

Still stuck?

If the tests pass and others are not reporting problems, file a report. Then contact Xbox or Rockstar support with any error code shown.